customer care


Customer Care


Sunglases Warranty

Handmade BERTHA horn sunglasses are handcrafted and fully inspected prior to shipping. Horn frames should last a lifetime if properly maintained. We guarantee the sunglasses of any manufacturer defects for 30 days from date of purchase. We do require a receipt with date of purchase. The warranty does not cover broken frames or damaged lens due to misuse. Please contact us prior to returning the sunglasses. We will issue a return authorization and once we receive the frames we will respond in 7 days or less. Please provide a telephone number to contact.

Limited Warranty

Bertha sunglasses is proud to stand by our quality craftsmanship with a 30 days Limited Warranty. Your product is warranted to the original consumer/purchaser against breakage or malfunction under normal use due to defects in material or workmanship. This 30 days Limited Warranty also includes all components and craftsmanship of the product. We will repair, or, at our option, replace any defective Bertha sunglasses with the same or a comparable model. We will refund the purchase if repair or replacement is not commercially possible. The warranty will become null and void if the product is misused, abused, tampered with or taken apart, or if the product is repaired by anyone other than an authorized dealer. The warranty does not cover any incidental, consequential or special damage arising from any or all uses of the product. Some states do not allow the exclusion or limitations of incidental, consequential or special damages, so the above limitations may not apply.

What is covered under my Bertha sunglasses warranty?

Your product is warranted for a period of 30 days from the date of purchase against breakage or malfunction under normal use due to defects in material or workmanship. We will repair, or, at our option, replace any defective Bertha sunglasses with the same or a comparable model. We will refund the purchase if repair or replacement is not commercially possible. The warranty will become null and void if the product is misused, abused, tampered with or taken apart. The warranty does not cover any incidental; consequential or special damage arising from any or all uses of the product. Some states do not allow the exclusion or limitations of incidental, consequential, or special damages, so the above limitations may not apply.

Where do I send my Bertha sunglasses for warranty repair?

If you have a pair of Bertha sunglasses that is in need of repair, please send your sunglasses to the following address: Bertha Sunglasses Service Center 3160 Haggerty Rd Suite K, West Bloomfield, MI, 48323 U.S.A. Shipping Instructions: To facilitate processing of your repair, please fill out the register form. In addition, please be sure to include a check or money order made payable to RESULTCO, in the amount of $10.00 to cover the cost of return shipping and handling. This is not a repair charge. For warranty work - include a copy of your proof of purchase for the 30 days limited warranty. For non-warranted work - an estimate will be provided for your approval before any repairs are made.

When sending your sunglasses to our service location, please pack it carefully and securely. Be sure to include:

  1. Your name
  2. Mailing address (street, city, state, zip code)
  3. Preferred phone number (with area code)
  4. Email address (To help expedite your repair)
  5. Proof of purchase
  6. A note explaining the nature of the problem.

When shipping, we recommend that you insure your sunglasses against damage, theft or loss. We are not responsible for damage, theft or loss during shipping. If you have any questions, please contact Customer Service.

How long will my Bertha sunglasses repair take?

In most cases the repair will be completed within 3 weeks. For out-of-warranty work, an estimate will be provided; approval and payment for repair must be obtained prior to processing repair. Please note there may be issues beyond our control, such as holidays, parts backorders or unique repairs that affect actual times.

Registration Form


  

RESULTCO for

Bertha

  • USA
  • 3160 Haggerty Rd, Suite K
  • West Bloomfield, MI 48323
  • Phone: 888.782.2080
  • Fax: 248.896.0311
  • Email: cs@resultco.com
  • Europe
  • 64-66 Pendlebury Road
  • Swinton, Manchester
  • M27 4GY, England
  • China
    • Tower B, 12th Floor Unit I
    • Custom House, Railway Station Building
    • Chang Ping
    • Post Code 523576
    • Dong Guan, China
    • 中国广东省东莞市常平镇
    • 口岸大道火车站联检大楼B座12层I室.
    • Post code 523576